Article 25A of the Maltese Citizenship Act, Cap. 188 provides that the Regulator may investigate complaints received in the prescribed form​, by the applicant or his duly licensed agent – as defined in the Commission Agents (Licences) Regulatations 2020 as per L.N. 435 of 2020 – on behalf of the said applicant, about the process undertaken during the eligibility assessment, which led to its refusal in the manner prescribed under this Act, which findings the Regulator shall present to the Minister for any decision the latter may wish to take in the light of such findings in the circumstances of each case.